We regretfully cannot offer discounted replacements for discontinued, limited edition, seasonal items, or pieces sold as vintage or seconds. nor can we guarantee that your new replacement pieces will perfectly match a vintage set. 
Email us at peterpotspottery@verizon.net if you have any questions. 

Care and Use

Dishwasher Safe

Every piece we make is perfectly safe in the dishwasher. Use quality or natural dish detergents and a rinse aid to prevent residue build up and hard water spots, which will have a dulling effect on the pottery. 

Food Safe

All Peter Pots Pottery is lead free and cadmium free. Our studio is a lead and cadmium-free facility and so are those of our suppliers. We also have all our products tested by an independent testing laboratory to verify they are lead free and cadmium free.

Very Hot Liquids, Oven, and Microwave Use

As with any ceramic, avoid thermal shock by:

• preheating larger pieces like teapots and coffee carafes with warm water before pouring in very hot liquids

• when using our pottery in the microwave or oven by never going directly from cold to hot (e.g. from fridge to hot oven)

• allowing the surface of the pottery to heat evenly by covering it by at least 2/3rds

We recommend against heating food on our Dinner Plates or Platters, since their large surface area can be difficult to heat evenly. The hot spot of food on an otherwise cold plate can cause it to crack. All of our casseroles dishes, pie plates, and bean pots are guaranteed ovenproof in conventional ovens. 

To Keep Your Pottery Looking New

The underside of most of our pottery is unglazed, and so we recommend using plate separators or paper towels when stacking pieces to avoid scuffing the surface and edges. Over time, the underside of our pottery will become smoother with use and washing. 

Exchanges & Returns

In-store Exchange/Return Policy

You can exchange or return any pottery in showroom-condition within 30 days after purchasing. A receipt is required for refunds; if no receipt is present at the time of returning, then a store-credit for the current value of the item(s) will be issued instead.

Online Exchange/Return Policy

Online orders may be canceled for a full refund at any time prior to their shipment. If you are not satisfied with what you have received, you may return the item(s) for refund or exchange within 30 days of receipt, but you are responsible for additional shipping costs. Items must be received by us in like-new condition. Refunds are issued once we have received your returned item(s). 

Please feel free to re-use the original packaging for shipping. Make sure that there is no shifting inside the package once sealed, and that there is adequate space/cushioning in between pottery pieces and the walls of the box. Please also check that all old shipping labels are crossed out or covered. 

If you plan on returning or exchanging an online order, please call during business hours or email us at least three days before dropping off the items in the mail.

Phone: (401) 783-2350
Email: peterpotspottery@verizon.net

Shipping Policy

Shipping Domestic

Shipping rates are based on the package size, weight, and destination, and all orders are insured for their full value. Most orders are sent within 48 hours, with the exception of orders for which we must make pottery. Please allow for up to two weeks for our potters to complete your piece(s). 

CONTINENTAL US, ALASKA, HAWAII, and PUERTO RICO: We only offer ground shipping online at checkout. If you would like to be quoted for expedited shipping, please call us during business hours at (401) 783-2350, or email us at peterpotspottery@verizon.net.

Shipping International

If you would like us to ship an order internationally, please call us during business hours at (401) 783-2350, or email us at peterpotspottery@verizon.net. We will take your order and we'll find the most cost effective way to ship it. We'll then confirm the price and method with you before shipping or charging. FYI: Priority Mail International prices for a 10 lb package to Canada $35, Europe $55, Japan $65 (6-10 days).

Item(s) Arrived Broken

We do our best to pack everything very well, but occasionally pottery can break during shipping. If this happens, notify us immediately at peterpotspottery@verizon.net and we'll send a replacement item as soon as we can at no additional cost to you.

Please email us photos of the damaged piece and the outside of the box so we can file a claim with the carrier. Any creases in the box indicate that the packaged was crushed in shipment.

Kindly keep the broken piece along with the box and packing for 30 days in case the carrier wants to inspect them.

Registries

Congratulations on your engagement! 

You can register with us by adding links to our pottery to a universal registry website, such as Zola or My Registry.

We are always here to help, so feel free to reach out to us about your registry or with any questions you might have along the way! It’s also helpful to notify us if you register with us to make it easier for us to assist your family and friends with their purchases.

Phone: (401) 783-2350 or Email: peterpotspottery@verizon.net

We respect your privacy.

All information we collect from you is stored securely, and is used solely to fulfill your order, for customer service purposes, or occasionally, to communicate new products or sales, from which you can opt-out of at any time. We do not sell or rent your information to anyone else, and only ever share this information with secure third party service providers that provide business or support functions on our behalf.

To learn more about how we use, share, and secure your personal information, and your rights regarding this data, read the full Privacy Policy below.

Peter Pots Pottery Privacy Policy

Revised October 21, 2020

This Privacy Policy discloses how your Personal Information is collected, used, and shared by Peter Pots Pottery (“we”, “us” or “our”) when you visit or make a purchase on www.peterpots.com (the “Site”). This policy will also notify you of what choices you have regarding the use of your personal information, the security procedures we have in place to protect this data from misuse, and how you can correct any inaccuracies in the information.

Information Collection

When you visit the Site, we automatically collect certain information about your device, including device type, web browser, IP address, language preferences, and country setting. As you browse the site, we also collect information about the individual web pages or products that you view and what websites or search terms referred you to the Site, as well as information about how you interact with the Site. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, phone number, email address, billing address, shipping address, payment information (including credit card numbers, expiration date, and CVC). We refer to all of the above information as “Personal Information.”

Your Personal Information is collected by us using the following:

• “Cookies”, which are small data files served by our Site and stored on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• Google Analytics, which tracks and reports traffic and actions occurring on the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• “Log files”, which track actions occurring on the Site, and collect data including your IP address, browser type, operating system, referrer, and date/time stamps.

• “Web beacons”, “tags”, and “pixels”, which are electronic files used to record information about how you browse the Site.

• Information provided to us by you when registering as a customer or through the use of forms on our Site (e.g. when placing an order through our website, when contacting us for product information, or when signing up for our email list), or when you send us an email.

Information Use

We use the information collected on our Site primarily for two purposes: the first is for fulfilling orders placed through the Site, and the second is for optimizing and improving how our Site functions and how users experience it.

Additionally, we use this information to:

• Communicate with you.

• Screen our orders for potential risk or fraud (in particular, IP addresses).

• To provide you with information or advertising relating to our products or services, including email campaigns, which can be opted-out of from anytime by clicking “unsubscribe” in any campaign email sent by us, or by contacting us directly by email or phone. You can find our contact information below.

Information Sharing

All of the Personal Information collected by us is for our use only as stated above. We only share your Personal Information with third party service providers that provide business and support functions on our behalf. For example, payment processors and postal and delivery services may receive relevant Personal Information from us in order to fulfill an order you placed on our Site.

We may also share your relevant Personal Information with third parties that administer promotional campaigns on our behalf, such as MailChimp.

For information on how these third parties use your Personal Information, please refer to their privacy policies.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell or rent any of your Personal Information.

Children's Privacy

Our Site is not intended to be used by anyone under the age of 13. We do not knowingly collect Personal Information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to do necessary actions.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Site:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. The Site as a whole is secured through Secure Sockets Layer, or SSL, a technology that secures the connection between your browser and the website you’re visiting. To verify that SSL is protecting a page, look for a URL beginning with https://, instead of http://, and a green, closed padlock icon.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment, as are any hard copies we may have of your Personal Information.

Contact Information

If you have any questions or comments about this privacy policy, you should contact us via telephone at (401) 783-2350 or via email at peterpotspottery@verizon.net.