Exchanges & Returns
In-store Exchange/Return Policy
You can exchange or return any pottery in showroom-condition within 30 days after purchasing. A receipt is required for refunds; if no receipt is present at the time of returning, then a store-credit for the current value of the item(s) will be issued instead.
Online Exchange/Return Policy
Online orders may be cancelled for a full refund at any time prior to their shipment. If you are not satisfied with what you have received, you may return the item(s) for refund or exchange within 30 days of receipt, but you are responsible for additional shipping costs. Items must be received by us in like-new condition. Refunds are issued once we have received your returned item(s).
If you plan on returning or exchanging an online order, please call during business hours or email us at least three days before dropping off the items in the mail.
Phone: (401) 783-2350
Please feel free to re-use the original packaging for shipping. Make sure that there is no shifting inside the package once sealed, and that there is adequate space/cushioning in between pottery pieces and the walls of the box. Please also check that all old shipping labels are crossed out or covered.